Baker Hill Solutions - Status Page

Baker Hill NextGen® - Analytics under maintenance

Baker Hill NextGen® - Production - Operational

100% - uptime
90 days ago

Baker Hill NextGen® - Client Experience - Operational

100% - uptime
90 days ago

Baker Hill NextGen® - Analytics - Under maintenance

100% - uptime
90 days ago

Baker Hill Advisor (Legacy) - Operational

100% - uptime
90 days ago

Baker Hill Origination (Legacy) - Operational

100% - uptime
90 days ago

Legal - Operational

Recent notices

July 26, 2024

July 25, 2024

July 24, 2024

July 23, 2024

July 22, 2024

July 20, 2024

July 19, 2024

Accessing and Using NextGen, Advisor, and Origination
  • Resolved
    Resolved

    Baker Hill NextGen, Origination, and Advisor have all returned to normal usage levels. A Root Cause Analysis (RCA) will be provided to impacted clients within 2 business days.

    Note: Baker Hill’s primary focus has been restoring production usage to normal levels. If you are a client that 1.) imports into Advisor or NextGen 2.) receives NexGen Performance Downloads or downloads from Origination 3.) or has custom files pushed to your MOVEit site, they will process as normal during the next scheduled run.

  • Monitoring
    Update

    Baker Hill NextGen, Origination, and Advisor have all returned to normal usage levels. Baker Hill will monitor this for the next hour. Once this issue is resolved, a Root Cause Analysis (RCA) will be provided to impacted clients within 2 business days.

    Note: Baker Hill’s primary focus has been restoring production usage to normal levels. If you are a client that 1.) imports into Advisor or NextGen 2.) receives NexGen Performance Downloads or downloads from Origination 3.) or has custom files pushed to your MOVEit site, they will process as normal during the next scheduled run.

  • Monitoring
    Update

    Baker Hill NextGen and Origination have returned to normal usage levels. Baker Hill is currently restoring services for Advisor. Thanks for your patience while we restore service for all clients. We will provide another update within the hour or sooner if new information becomes available.

  • Monitoring
    Update

    Baker Hill continues to restore service for all Baker Hill NextGen, Advisor, and Origination users. You may begin using Baker Hill as your service is restored. Thanks for your patience while we restore service for all clients. We will provide another update within the hour or sooner if new information becomes available.

  • Monitoring
    Update

    Baker Hill continues to restore service for all Baker Hill NextGen, Advisor, and Origination users. You may begin using Baker Hill as your service is restored. Thanks for your patience while we restore service for all clients.

  • Monitoring
    Monitoring

    Service has started being restored for a subset of Baker Hill NextGen, Advisor, and Origination users. You may begin using Baker Hill as your service is restored. Thanks for your patience while we restore service for all clients.

  • Identified
    Update

    Baker Hill NextGen, Advisor, and Origination continue to be impacted by the Microsoft CrowdStrike outage. We are working with Microsoft, and service restoration is in progress. Baker Hill will have another update within the hour.

  • Identified
    Update

    Baker Hill NextGen, Advisor, and Origination continue to be impacted by the Microsoft CrowdStrike outage. We are working with Microsoft to restore services. Baker Hill will have another update within the hour.

  • Identified
    Update

    Baker Hill NextGen, Advisor, and Origination continue to be impacted by the Microsoft CrowdStrike outage. We are working with Microsoft to restore services. Baker Hill will have another update within the hour.

  • Identified
    Update

    Baker Hill NextGen, Advisor, and Origination continue to be impacted by the Microsoft CrowdStrike outage. We are working with Microsoft to restore services. Baker Hill will have another update within the hour.

  • Identified
    Identified

    Baker Hill is currently being impacted by an Azure and CrowdStrike incident. We will have an update in one hour. 

  • Investigating
    Investigating

    Clients are reporting issues logging in and using NextGen. Baker Hill is currently investigating this incident. An update will be provided within 1 hour.

July 18, 2024

July 17, 2024

July 16, 2024

July 15, 2024

July 13, 2024